Name: 11i Service Request Fundamentals
Course Code: OR17032
Duration: 4
Scheduled Dates for OR17032
In this course you will learn implementation considerations for products that help to manage and resolve customer service issues, including Oracle TeleService, Oracle Install Base, Counters, and Oracle Knowledge Management. 11i Service Request Fundamentals is part of the Implementation Consultant learning path and is designed to help you make strategic implementation decisions.
Key Topics
- Explaining the Service Request to Resolution Process
- Prerequisite E-Business Suite Setups and Integrations
- Setting Up Oracle TeleService: Service Requests
- Setting Up Oracle TeleService: Customer Care
- Setting Up Oracle Install Base
- Setting Up Counters
- Setting Up Oracle TeleService: Charges
- Setting Up Oracle Knowledge Management
Objectives
- Explain the Service Request to Resolution process
- Set up Oracle TeleService
- Set up Oracle Install Base
- Set up Counters
- Set up Oracle Knowledge Management
Required Skills/Experience
- Knowledge of customer support and service processes.
- Knowledge of how to implement and use Oracle applications.
Fee: $3,000.00
Course Schedule:
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