Name: ITIL Practitioner Service Level Management
Course Code: FO130
Duration: 3
Scheduled Dates for FO130
ITIL Practitioner Service Level Management is a three-day instructor-led course that: Provides guidance on the design and implementation of an ITIL-based service level management process; and Prepares students to pass the Service Level Management Practitioner exam.
Key Topics
- Introduction to Service Management
- Introduction to Service Level Management (SLM)
- Setting up the SLM process
- Implementation and maintenance
- The Service Level Manager role
- SLM process review
- Summary
- Examination
Required Skills/Experience
- Students must hold a Foundation Certificate in IT Service Management.
Fee: $2,092.50
Course Schedule:
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Austin
Charlotte
Columbia
Hunt Valley
Lansing
Madison
Milwaukee
Minneapolis
Oak Brook
Oklahoma City
Phoenix
Raleigh
San Antonio
Schaumburg
Tulsa
Washington DC
