Name: ITIL Practitioner Support and Restore
Course Code: FO120
Duration: 5
Scheduled Dates for FO120
ITIL Practitioner Support and Restore is a five-day instructor-led course that: Provides guidance on the design and implementation of incident and problem management processes integrated with the service desk; and Prepares students to pass the Practitioner Support and Restore exam.
Key Topics
- Introduction to Service Management
- Introduction to Configuration Management
- Service Desk
- Incident Management
- Problem Management
- Mock Exam
- Reporting and metrics
- Summary
- Examination
Required Skills/Experience
- Students must hold a Foundation Certificate in IT Service Management.
Fee: $3,487.50
Course Schedule:
Back to Course Description
Austin
Charlotte
Columbia
Hunt Valley
Lansing
Madison
Milwaukee
Minneapolis
Oak Brook
Oklahoma City
Phoenix
Raleigh
San Antonio
Schaumburg
Tulsa
Washington DC
