Name: ITIL Practitioner Release and Control
Course Code: FO110
Duration: 5
Scheduled Dates for FO110
ITIL Practitioner Release and Control is a five-day instructor-led course that: Provides guidance on the design and implementation of integrated change, configuration, and release management processes; and Prepares students to pass the Practitioner Release and Control exam.
Key Topics
- Introduction to Service Management
- Introduction to Configuration Management
- Stages of Configuration Management
- CMDB implementation and maintenance
- Introduction to Change Management
- Normal and urgent Change processes
- The Change Advisory Board (CAB)
- Introduction to Release Management
- The Definitive Software Library (DSL)
- Releasing and implementing new hardware and software components
- The CMDB and the Incident-Problem-Change lifecycle
- Summary
- Examination
Required Skills/Experience
- Students must hold a Foundation Certificate in IT Service Management.
Fee: $3,487.50
Course Schedule:
Back to Course Description
Austin
Charlotte
Columbia
Hunt Valley
Lansing
Madison
Milwaukee
Minneapolis
Oak Brook
Oklahoma City
Phoenix
Raleigh
San Antonio
Schaumburg
Tulsa
Washington DC
