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Name: ITIL Service Management Essentials
Course Code: FO100
Duration: 2

Scheduled Dates for FO100

ITIL Service Management Essentials is an intensive instructor-led course that will provides a complete overview of All 11 ITIL components, including goals, key terms, responsibilities, and keys to success. This class will also prepare students to pass the ITIL Foundation exam; and help students leverage ITIL concepts and practices in their daily work.

Target Audience
This course is for IT Managers and Practitioners involved in the delivery and support of business focused IT services and who require a detailed insight into Service Management best practice processes and procedures.

Key Topics

Introduction to Service Management

Introduction to ITIL

Service Level Management

Financial Management

Service Desk

Incident Management

Problem Management

Configuration Management

Change Management

Release Management

Capacity Management

Availability Management

Security Management

IT Service Continuity Management

Course Summary

Exam preparation

ITIL Foundation Certification Exam

Objectives

The course enables delegates to understand how an integrated IT Service Management framework, based on ITIL best practice guidelines, can be adopted and adapted within their own organizations. Prepare delegates for the ISEB/EXIN Foundation Certificate in IT Service Management examination.

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